STEP-BY-STEP INSTRUCTIONS FOR PURCHASING E-TICKETS

Public offer

 

  1. Definitions.
  2. Introduction.
  3. Rules for registration of electronic travel documents on the website and mobile applications.
  4. Features of registration of electronic travel documents.
  5. Filling in passenger data.
  6. Payment of electronic travel documents.
  7. Receiving an electronic travel document.
  8. Registration of children's travel.
  9. Passport-administrative (visa) and customs rules.
  10. Passenger boarding the train.
  11. Return of an unused electronic travel document.

 

  1. Definitions

Website - several logically interconnected web pages that allow You to implement electronic travel documents at the following address: https://e-ticket.railway.uz.

Mobile applications - software designed to work on smartphones, tablets and other mobile devices, developed for specific platforms (iOS, Android), allowing the sale of electronic travel documents under the brand name "Uzrailway Tickets".

Electronic travel document – an electronic transport document of the established sample on the part of the carrier, which has the same legal status with travel documents that are issued in the travel document offices.

Electronic registration is a function that allows passengers to board the train without exchanging an electronic travel document in the form of strict reporting in the travel document offices.

Payment systems are payment instruments that allow you to pay for services provided.

Carrier – legal entities carrying out in the transportation of passengers by rail.

Contract of carriage – this public offer is a contract of carriage and is considered an integral part of the carriage process when issuing an electronic travel document.

Transportation process – the process of providing passenger transportation services from the implementation of travel documents to the delivery of passengers to their destination.

Checkpoint – a checkpoint.

 

 

 

 

  1. Introduction.

The website and mobile applications of JSC «O’zbekiston Temir Yo’llari» offer a service for registration and payment of electronic travel documents for a physical entity using his bank card and for a legal entity using a corporate card.

By purchasing electronic travel documents on the website, as well as in mobile applications, you agree to the terms and conditions set forth in this offer.

You, as a user of the site, confirm your right and legal capacity, financial liability and also acknowledge the responsibility for the obligations incumbent on you as a result of the conclusion of this offer.

In case of the user does not accept the terms of this offer, he is not allowed to issue and pay for electronic travel documents.

This offer contains all the essential conditions for registration and return of electronic travel documents, boarding and travel on the train.

Please pay particular attention!

An electronic travel document is formed after the payment is made

An electronic travel document is a document confirming the registration of an electronic travel document, and is valid for boarding trains in domestic and interstate traffic (in the case of electronic registration is possible on a train).

Choose one of the following two options in order to travel by train:

  • get a travel document on an established form at any ticket office throughout the Republic of Uzbekistan.
  • print the purchased electronic travel document on A4 paper.
  • in case of the station checkpoints and conductors are equipped with specialized equipment for reading electronic travel documents according to the QR-code, present the electronic travel document on smartphones, tablets or other devices.

When issuing electronic travel documents for travel on interstate trains traveling to / from stations in the CIS countries, it is necessary to replace the electronic travel document with a form of the established form in the travel document offices on the territory of the Republic of Uzbekistan (in the case of travel on the train, there is no possibility of electronic registration).

  1. Rules for registration of electronic travel documents.

Electronic travel documents are issued no later than 1 hour before the train departs from the passenger’s boarding station.

The sale of travel documents is carried out for trains are following:

  • in internal traffic on the territory of the Republic of Uzbekistan;
  • in international communication with the CIS countries.

Before registration an electronic travel document, you need to authenticate on the website. You must remember your username and password to view information in case of need about your orders or for registration new ones.  

On registration electronic travel documents, the trip details and personal data of each passenger are entered sequentially in the proposed fields. The user who registers the electronic travel document is fully responsible for the correctness of the trip details and personal data of each passenger.

Electronic travel documents can be purchased in the presence of free seats in the automated control system "Express":

  • not earlier than 60 days* prior to the train departure from the train formation points of the CIS railways (the sale of travel documents begins at 10 a.m. local time);
  • the carrier has the right to change the opening date of the sale.

Electronic travel documents are registered at the rates for the transportation of adults, children, as well as non-cash for the travel of children without a separate seat at the age specified in section 6.

In order to avoid misunderstandings and avoid being late for the train, we recommend that on registration of electronic travel documents for trains on the route with transfers, choose an interval between their arrival and departure of at least 3 hours.

Registration of electronic travel documents on the website is not carried out during the technological break of the automated control system "Express" from 2 hours 30 minutes to 3 hours 00 minutes. local time.

  1. Features of registration of electronic travel documents

In one order, you can issue no more than 4 electronic travel documents indicating the personal data of 4 passengers. When placing an order for travel in a VIP-car (category "soft" with service class "1A", "1M" or "1H") in domestic and international traffic with the CIS countries, an electronic travel document is issued with payment for the whole compartment, in which one or two passengers can travel. In case of registration of travel in one compartment of two passengers, the personal data of each passenger must be indicated.

When placing an order for travel in reserved and compartment cars, SС (sleeping car) railway cars, VIP- railway cars and Luxury railway cars of trains, the cost of electronic travel documents includes a fee for using a set of bed linen.

Seats in different types of cars are registered by different orders, including indicating male and female seats (if used in the car) in compartment railway cars and SC- railway cars (in one order, only one of the options can be specified - male, female or mixed), as well as seats "near the window" and "near the aisle" in sitting cars (if used).

The cost of travel on international trains with the CIS countries is determined in Swiss francs, which changes in the "Express" system every time the exchange rate is set.

You will receive information about the owner of the railway car you get at the time of ordering when choosing a railway car.

Electronic travel documents are not transferable to other persons and are valid only upon presentation of the relevant identity documents of the passenger. Resale of electronic travel documents is not allowed.

  1. Filling in passenger data

Please fill in the details of all passengers in the order very carefully. Before completing the order payment procedure, make sure that the specified information is correct again.

The passenger's personal data must correspond to the data specified in the identity document. If the personal data in the document is indicated in two languages (Russian and Latin), the information in the order is filled in in Latin when traveling in domestic traffic and with CIS countries. If you find an error in the personal data of passengers or the details of their identity documents, you must enter the corrected information before paying for the order.

The person making the order is fully responsible for the correctness of the trip details and personal data of each passenger.

Please note that in case of an error when entering the numbers of identity documents and other personal data, the passenger will not be able to board the train.

  1. Payment of electronic travel documents

Payment of electronic travel documents is carried out using bank cards:

  1. In the UZCARD and HUMO network
  2. International cards in the network Visa, MasterCard, Maestro, JCB, GooglePay, AmericanExpress, UnionPay, ApplePay.

Payment by bank card UZCARD and HUMO is made after checking and confirming the order by exchanging data with the payment systems CLICK, PayMe, Hamkorbank by bank transfer in the Uzbek national currency-sum.

Payment by international cards will be made via the STRIPE Internet acquiring system by bank transfer in the payer's national currency in the equivalent of the pound sterling (GBP) exchange rate.

When paying with UZCARD and HUMO cards, in addition to the cost of the issued electronic travel document, a commission for using the CLICK, PayMe, and Hamkorbank payment systems is charged no more than 2% of the total cost of the electronic travel document. When paying, the commission is indicated during the registration process and after your confirmation, it is charged separately from the bank card.

When paying with international cards, the card will be charged an amount consisting of the cost of the issued electronic travel document and the STRIPE Bank commission for processing the transaction in the amount of 4.9%+£0.30 of the cost of the electronic travel document.

You have 3 minutes to make a decision about paying for the order and enter your bank card details. If you exceed the set time, your order will be canceled.

When paying for an order with an UZCARD and HUMO card, the following bank card details are entered: bank card number, expiration date and the number of the mobile phone linked to it. After that, a password is sent to the mobile phone, which must be entered on the website or in the mobile application of the installed cell.

When paying for an order with international cards, the following bank card details are entered: bank card number, expiration date, name on the card and CVV2. If the card supports 3D-Secure technology, the password received from the bank that issued the card is also entered.

For explanations about the features of payment by your bank card on the Internet, the reasons for refusal to pay, you must first contact the support service of your bank.

If for some reason you have not received the order number or electronic travel document or confirmation of successful order formation, go to the "My new orders" section before placing a new order and make sure that the order has not really been formed.

If you have any questions about debiting funds when paying for electronic travel documents, please call +99871 299-79-84 (Monday-Friday from 09: 00 to 18:00 lunch (from 13:00 to 14: 00)), as well as the bank whose bank card holder you are.

The security of the payment procedure is ensured by the use of traffic encryption (SSL).

Receipt of an electronic travel document on the form of the established form in the travel document offices in the territory of the Republic of Uzbekistan is free of charge.

In case of withdrawal of funds from a bank card, please check your Personal Account. If you have an order number in your Personal Account, the money will not be refunded and the electronic travel document you purchased will be valid. If you do not have a travel document in your Personal Account, please contact the help desk or the e-commerce Development Department at +998712997984 to clarify the circumstances.

  1. Obtaining an electronic travel document.

After payment of the order, an electronic travel document is generated, which indicates the order number (14 characters) and the number of the electronic travel document (14 characters). If the order contains only one travel document, the order number and the electronic travel document number are the same. If the order is made for 2-4 passengers, the order number and the number of the electronic travel document are the same for the first passenger in the order.

Print out the electronic travel document or remember the unique order/electronic travel document number.

An electronic travel document without the form "electronic travel document with electronic registration" for travel on the train is invalid. To get a form "electronic ticket with electronic registration" complete the electronic registration on the web site for trains with electronic registration or will receive an e-travel document on the letterhead of the travel document in the prescribed form at the ticket office on the territory of the Republic of Uzbekistan.

The user who issues electronic travel documents acts on behalf of all passengers of the order, and therefore, all passengers of the order are considered informed about the conditions of boarding and travel on the train.

7.1 Electronic registration of an electronic travel document

Electronic train registration – the passenger's consent to travel on the train on the basis of a contract of carriage confirmed by an electronic travel document.

Trains in which the electronic registration service operates have the "ER" sign in the train and car information.

To board the train on the entire route, you must present a form of "electronic travel document with electronic registration" printed on paper (A4 format) at the station checkpoint and the car conductor. If the station checkpoints and conductors are equipped with specialized equipment for reading electronic travel documents according to the QR code, present the electronic travel document on smartphones, tablets or other devices, as well as the passenger's identity document specified in the electronic travel document.

Electronic registration is performed:

  • in presence the "ER" sign on the train and railway car;
  • during the procedure of ordering electronic travel documents after the "Payment" step, simultaneously for all passengers specified in the order;
  • repeatedly at any other time in your personal account;
  • both simultaneously for all passengers specified in the order, and for individual electronic travel documents in the order.

 

Cancellation of the service (refusal) of electronic registration is carried out no later than 1 hour before the departure of the train from the starting station of the route:

  • on the web site in your account;
  • by obtaining a travel document of the established form at the ticket office in the territory of the Republic of Uzbekistan.

Attention! If you have completed electronic registration and want to return your electronic travel document less than 1 hour before the departure of the train from the starting station of the route, the refund for the unused electronic travel document is carried out in the claim procedure.

If there is an electronic train check-in service, it is not possible to:

* renewal the validity of the electronic travel document if the passenger is late for the train;

* renewal of the validity of the electronic travel document in case of interruption of the passenger's trip route (refusal of the trip or stop on the way).

If you refuse electronic registration by obtaining a travel document on a strict reporting form, you will not be able to re-provide the electronic registration service. If the electronic travel document is issued on a strict reporting form, passengers are not provided with the electronic registration service.

You with the form "electronic travel document with electronic registration" have the right to receive a travel document on the form of strict reporting at any ticket office.

Boarding the train using electronic travel documents with electronic registration is carried out in accordance with section 10.

Return of electronic travel documents with electronic registration is carried out in accordance with section 11.

7.2. Receipt of the travel document on the form of the established form

If You have not used the electronic registration or electronic registration service is not available in the selected train, for boarding the train You need to obtain a travel document in the prescribed form only in the territory of the Republic of Uzbekistan at the ticket office, equipped with a terminal control system automated control system "Express" (hereinafter - travel document office).

Attention! Be sure to print out an electronic travel document or remember the number of the electronic travel document (14 digits), which can be used to issue a travel document on a standard form.

If the electronic travel document is lost or you have forgotten the unique number of the order/electronic travel document, log in to your Personal Account with your password and find the order you need. If necessary, print it again.

Travel documents on the letterhead of the established form is made on the basis of an electronic travel document or order number/travel document number (14 digits) for one of the passengers order a document certifying his identity, indicated in electronic travel document, or Trustee under a power of attorney or its notarized copy. The original power of attorney or a notarized copy is given to the travel document cashier.

At the ticket office, you can get travel documents on the forms of the established form only for the entire order as a whole.

Changing the personal data of passengers when issuing travel documents on the forms of the established form at the ticket office is not allowed.

Registration of travel documents on forms of the established form is not made during the technological break of the automated control system "Express" from 2 h. 30 min. to 3 h. 00 min. local time.

Travel document office is not responsible for the data provided by passengers.

Travel documents the ticket office does not have the ability to print an electronic travel document on the form of the established sample according to passport or other data without providing the order number on the passenger's side.

  1. Registration of children's travel

Attention! When boarding a child on the train, it is necessary to present the original of his birth certificate or passport.

Children under the age of 16 cannot travel on long-distance trains without an accompanying adult. The child's age is determined on the day the trip starts.

Travel of children in domestic traffic and CIS countries:

  • A passenger carrying out a trip paid for the fare for the carriage of an adult passenger has the right to carry one child under the age of 5 years without paying the fare, if he does not occupy a separate seat. In this case, a non-cash electronic travel document is issued for the child without taking a seat in the same order with an electronic travel document at the fare for the transportation of an adult passenger.
  • If the passenger has not issued an electronic travel document for a child under 5 years without occupying a separate place, to the cash-strapped travel document at the ticket office, if you have an electronic ticket issued on the prescribed form, paid the fare of the adult passenger.
  • On a child under the age of 5 at the request of the passenger can issue an electronic travel document with a place for a tariff for the transportation of children on one order with an electronic travel document on fare of the accompanying adult.
  • When traveling with one or more children aged 5 to 10 years, an electronic travel document must be issued for each child at the rate for the transportation of children.

* A child aged 5 to 10 years must issue an electronic travel document with a separate seat, paid for at the rate for the transportation of children in one order with an electronic travel document at the rate for the transportation of an adult passenger.

  • For children aged 10 years and older, electronic travel documents are issued at the fare for the carriage of an adult passenger.
  1. Passport and administrative (visa) and customs regulations

You must comply with passport and administrative (including visa), customs and other rules established when traveling by rail in international traffic, both in relation to yourself and in relation to your hand luggage, baggage and cargo baggage. The carrier does not have the right to control compliance with these rules, except for those established by international agreements in the field of railway transport, and is not responsible for non-compliance with these rules by the passenger.

Before you arrange travel in international traffic, check the procedure for crossing the state border (including transit countries) in the relevant competent executive bodies or consular departments of the respective embassies.

When passing children under the age of 18 in international traffic or in domestic traffic in transit through the territory of the CIS countries ("TRANSIT THROUGH THE CIS"), the passenger must have the necessary documents for crossing the state border, including notarized consent of parents (guardians, trustees) to cross the border of the Republic of Uzbekistan.

Travel to and from Russia, Ukraine, Belarus, Kazakhstan, the Kyrgyz Republic, the Republic of Abkhazia in the following types of documents certifying the identity of passenger:

- PU (passport of a citizen of the Republic of Uzbekistan);

- ID (ID card) – only in internal traffic;

- BC (birth certificate) – only in the internal traffic;

- PO or PO is a foreign document issued to citizens of the CIS, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and foreign countries.

  1. Passenger boarding the train

The carrier undertakes to transport the passenger to the destination with the provision of a seat on the train.

When boarding a train of domestic and international routes, a passenger must present a properly executed electronic travel document (sections 7.1 and 7.2) and an identity document on the basis of which the electronic travel document was purchased, indicating the passenger's details and the number of the identity document.

10.1. Boarding the train in the presence of electronic registration.

Attention! To board the train, you must print out the form "electronic travel document with electronic registration" and have an identity document, the number of which you specified when purchasing the electronic travel document, and present them at the checkpoint before passing to the station at least 50 minutes before the departure of the train.

If the station checkpoints and conductors are equipped with specialized equipment for reading electronic travel documents according to the QR code, present the electronic travel document on smartphones, tablets or other devices.

If all the data match, two marks are placed on the passenger's registration at the station, one for each part of the form.

To board the train, you must present to the conductor the form "electronic travel document with electronic registration", an identity document, the number of which is specified when purchasing a travel document via the Internet.

The conductor checks the data contained in the electronic travel document and the identity card with similar data specified in his statement (unless otherwise provided).

10.2. Boarding the train in the presence of a travel document on the form of the established form.

On trains of internal and interstate communication following on the territory of the Republic of Uzbekistan, it is carried out upon presentation of a travel document on the form of the established form and an identity document on the basis of which the electronic travel document was registered.

  1. Return of unused electronic travel document

By returning electronic travel documents, you agree to all of the following terms and conditions.

You, as a user of the website and mobile application, confirm your right and legal capacity, financial liability and acknowledge the responsibility for the obligations imposed on you as a result of the conclusion of this offer.

The operation of returning an unused electronic travel document can be performed both in ticket offices, and in the personal account on the website and in mobile applications.

The user who returns unused electronic travel documents acts on behalf of all passengers of the order, and therefore all passengers of the order are considered informed of the cancellation of the trip.

You can return both the entire order and a specific electronic travel document from the order.

For a refund, the passenger is issued a confirmation of the return of the seat.

ATTENTION! After receiving the strict reporting form at the ticket office, the return of the electronic travel document on the website and in the mobile application is not possible.

If the passenger has received a travel document on a standard form, the refund is made when the passenger presents this form to the ticket office with an identity document.

The return of the order as a whole is made for all electronic travel documents of the order with the exception of electronic travel documents for which the forms of the travel document of the established sample are issued at the ticket office or self-service terminal.

If it is not possible to return the electronic travel document to the client's personal account on the website and in the mobile application, it is recommended to make a refund at the ticket offices.

If you return unused non-cash electronic travel documents issued for children under 5 years of age without taking a seat, the refund fee will not be charged.

Return operations on the website and in the mobile app are performed 1 hour before the train departs from the formation station.

The funds due for an unused electronic travel document are credited to the bank card used to pay for the electronic travel document within the time limits established by the rules of payment systems (from 3 to 40 working days from the date of registration of the refund at any cash desk in the territory of the Republic of Uzbekistan).

ATTENTION! To settle claims regarding non-receipt of funds for a returned unused electronic travel document to a bank card, please contact (+99871) 299-79-84, as well as the bank whose bank card holder you are.

Refunds for unused electronic travel documents are made only on the territory of the Republic of Uzbekistan.

If you return an unused electronic travel document issued for domestic trains on the territory of the Republic of Uzbekistan and international trains with the CIS countries within the established time frame, the cost of services (including bed linen) is fully refunded, the commission fee for registration is not refunded:

  1. For high-speed trains "Afrosiyob" in the amount of 25,000 soums.
  2. For all other trains in domestic traffic in the amount of 25,000 soums.
  3. For all interstate trains in communication with the CIS countries, the formation of JSC "UTY" in the amount of 56,000 soums.
  4. For all interstate trains in communication with the CIS countries and other states in the amount of 56,000 soums.
  5. On the interstate train Tulpar Talgo 001/002 (Almaty-Tashkent-Almaty)- 38 000 soums.

In addition, a refund fee of 5,000 soums is charged (for each seat).

When you return an electronic travel document, the commission for using the payment system is not refunded.

When returning unused e-ticket issued for travel on the territory of the Republic of Uzbekistan (excluding trains formed in the CIS) are credited to passengers' bank cards:

  • no later than 24 hours before departure full payment of the travel document and compartment,
  • less than 24 hours, but not later than 6 hours before the departure of the train, pay the cost of the travel document and 50% of the cost of the reserved seat;
  • if unused travel documents are returned less than 6 hours in advance, but not more than 2 hours after the departure of the train, the passenger is paid the cost of the travel document, the cost of the reserved seat is not refunded.

Attention! If an unused electronic travel document with electronic registration for domestic trains is returned at the ticket office less than 1 hour before the train departs from the starting station of the train route, the refund is made upon the passenger's request in accordance with the procedure established by the carrier.

If unused electronic travel documents are returned within 20 minutes to 1 hour after the departure of the train at the passenger's departure station, subject to personal appearance at the travel document office and presentation of the identity document specified in the electronic travel document, cash payments are made accordingly to the payer's card.

When returning to a ticket office unused e-ticket issued for travel on international routes with countries and/or trains (wagons) the formation of CIS Railways, are credited to passengers' bank cards:

  • no later than 24 hours before train departure - the fare, consisting of the cost of the travel document and the cost of the reserved place;
  • less than 24 hours, but not later than 6 hours before the departure of the train - the cost of the travel document and 50% of the cost of the reserved seat;
  • less than 6 hours before train departure, but no later than 1 hour after departure of the train from passenger's boarding station, or as a result of illness, accident within 10 days after the expiry of the supporting documents - the cost of the travel document, the cost of the reserved place is not refundable.

Attention! The return of an unused electronic travel document with electronic registration for trains in connection with Russia, Latvia, Belarus, the Ukraine and Kazakhstan is not made less than 1 hour before the departure of the train from the starting station of the train route.

The return of an unused electronic travel document in the travel document offices on the territory of the CIS countries is carried out upon presentation of an electronic travel document issued on a standard form. At the same time, seats are returned without a refund. In order to transfer the funds due to the bank card used to pay for the electronic travel document, it is necessary to contact the ticket office in the territory of the Republic of Uzbekistan within 6 months from the date of departure of the train and present a seat return form, an unused electronic travel document issued on a standard form and a passenger identity document.

Refunds for unused electronic travel documents are made only on the territory of the Republic of Uzbekistan.

On the website and in the mobile app is not made:

* reservation of seats without paying the fare;

* registration of electronic travel documents for privileged categories of citizens;

* registration of discount electronic travel documents

* registration of non-cash electronic travel documents for children under the age of 5 years without taking a separate seat accompanied by adults from stations located on the territory of Ukraine;

* registration of transportation of pets and luggage;

* Reissue of electronic travel documents for other dates.

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